Our warranty statement

Lifetime Computers Inc.
Limited Lifetime Depot Warranty

Click here for our Onsite Warranty Statement

What is covered under this warranty? (Effective September 2005)

All warranty work is based on service at our On-The-Spot service center only, any onsite service is charged at $65 per hour

1. Limited 1 year warranty on Individual Components when sold as a complete system: ASUS motherboards, video cards, network cards, modems, RAM, CPU’s, Hard Drives are warranted by Lifetime Computers Inc. for a period of 1 year against manufacturing or workmanship defects. All components sold separately have a limited 1 year warranty or as specified. See our 3 YEAR WARRANTY/LIFETIME GUARANTEE for $199 below
2. 1 Year warranty on Labour, Service, Software, and Technical Support. Lifetime Computers Inc. will never create a charge for Labour or Service to your computer according to this warranty statement.
3. Lifetime Computers Inc. must perform all warranty work. Parts or Labour charges outside of Lifetime Computers Inc. are not covered.
4. Limited 90 Day warranty on all consumable items: batteries, fans, cables, wires and carrying cases.
5. Limited 1 Year warranty on all external components: Mice, Keyboards, Microphones, Speakers, Power Supplies, Optical Drives and Floppy Drives.
6. Warranties on Laptops, Printers, Scanners, Cameras, Tape drives, Monitors and other peripherals are warranted by their associated manufacturer. See information contained with each unit.
7. MONITOR warranties are covered by the manufacturer as specified on the registration card enclosed with each unit. Your Warranty covers return or replacement with shipping costs paid by the customer as per “OBLIGATION OF THE ORIGINAL OWNER” agreement enclosed with each monitor. Lifetime Computers Inc. will offer a loaner to their customers on receipt of a refundable deposit of $75.

EXTENDED WARRANTY PRICING:

*NEW* 3 YEAR WARRANTY/LIFETIME GUARANTEE ONLY $199 EXTRA ON ANY SYSTEM INCLUDES:

3 Years (In-The-Tower) Warranty:

All parts and components related to the power train of the computer. Motherboard, RAM, PCI Cards (Network, Modem, Sound, etc.), Video Card, Hard Drives, Floppy Drives, Memory Card readers, Optical drives (CDRoms, CDRW, DVD, DVD/RW, Combo Drives, etc), power supply, all fans and associated wires and connectors.

"LIFETIME" on Labour: (competitor charge after 1 or 2 year labour warranty: $50 to $75/Hour)

Any time your computer is not running properly there will be extensive testing to try to find the problem, be it hardware or software. This Labour is FREE for a long as you own the computer.

"LIFETIME" on Software Programs: (competitor charge: $65 to $145)

When the problem becomes the operating system or programs (those purchased with your system) you have loaded on your computer and it becomes necessary to reload, then this labour is FREE for as long as you own you computer.

"LIFETIME" on Servicing: (competitor charge: $50 to $75)

Dernier's Lifetime Computers recommends you bring in your computer in at least once per year for a FREE service checkup. This will include blowing out all the dust, checking all the fans, tuning up your windows operating environment, checking all your software including your virus program. This is done FREE of charge for as long as you own your computer.

"LIFETIME" on Technical Support:(competitor charge: $50 to $75)

Anytime you run into problems you can call our technical support lines for free phone service and the A+ certified technicians will be glad to help you for as long as you own your computer.

WHAT IS COVERED WITH THE EXTENDED WARRANTY PACKAGE FOR $199

COMPONENT	1-ST YEAR	2-ND YEAR	3-RD YEAR	LIFETIME WARRANTY
WINDOWS	Free	Free	Free	Free
SOFTWARE (PURCHASED WITH)	Free	Free	Free	Free
SERVICE	Free	Free	Free	Free
TECHNICAL SUPPORT	Free	Free	Free	Free
LABOR	Free	Free	Free	Free
MOTHERBOARD	Free	YES	YES	NO
PROCESSOR	Free	YES	YES	NO
HARD DRIVE	Free	YES	YES	NO
RAM	Free	YES	YES	NO
MODEMS, NETWORK, PCI OR VIDEO CARDS	Free	YES	YES	NO
FLOPPY DRIVE	Free	YES	YES	NO
OPTICAL DRIVES	Free	YES	YES	NO
PC POWER SUPPLY	Free	YES	YES	NO
CPU FAN	Free	NO	NO	NO
POWER SUPPLY FAN	Free	NO	NO	NO
VIDEO CARD FAN, CASE FANS, ETC.	Free	NO	NO	NO
KEYBOARD, MOUSE & SPEAKERS	Free	NO	NO	NO
BATTERY BACKUP/UPS	Free	NO	NO	NO
YOUR DATA (Saved & Restored $75+)	NO	NO	NO	NO
VIRUSES (Removal $50)	NO	NO	NO	NO
ON SITE SERVICE AND/OR DELIVERY (CHARGED $95/Hr)	NO	NO	NO	NO
ACC, PRINTERS, SCANNERS, CRT, LCD	MFG	MFG	MFG	MFG

What is not covered under this warranty:
1. Lifetime Computers Inc. technical support does not provide software tutoring.
2. This warranty statement does not cover any 3rd party work.
3. Hardware Damaged from misuse, abuse, mishandling or neglect.
4. Hardware Damaged from use of parts not sold or distributed by Lifetime Computers Inc..
5. Hardware Damaged from user modification.
6. Hardware Damaged caused by or during shipping.
7. Hardware Damaged caused by power failure or line surges (surge protectors help, battery backup recommended).
8. Hardware Damaged caused by impact with other objects, dropping, falling, spilled liquids or immersion in liquids.
9. Hardware Damaged caused by disaster such as fire, wind, flood, earthquake or any other act of God.
10. Hardware Damaged caused by peripherals.
11. Hardware Damaged caused by unauthorized attachments, alterations, modifications or foreign objects.
12. Hardware Damaged resulting from the failure to perform required preventative maintenance.
13. Hardware Damaged from repair by unauthorized personnel.
14. Damage to or lost data and or customer installed programs.
15. Dirty components.
16. Expendable parts such as non-rechargeable battery and fans.
17. Cosmetic and mechanical wear.
18. Any sign of physical damaged.
19. Down time incurred by hardware failure is not covered by reimbursement.
20. Wages lost due to hardware failure is not covered by reimbursement.
21. Loaner equipment is not provided during system servicing.
22. The software warranty is set forth in the applicable end user license agreement. Lifetime Computers Inc. makes no warranty whatsoever with respect to software included in any products. All software is sold as is and with all faults.
23. VIRUS removal - Lifetime Computers Inc. recommends that you purchase and install a Virus detection program. Machines received for service with a virus in the system are not covered by system warranty. A fee will be levied for virus removal. Any or all files that are damaged or lost at this time become the owner's responsibility. It is recommended that all data files are backed up before the machine is shipped.
24. Any Technical Support regarding networking issues.

25. On-Site service, pickup and delivery, or any work performed outside our office regardless of whether it was installed at your site originally or not.
Limitations
1. Hardware Product must be purchased from Lifetime Computers Inc..
2. This warranty is not transferable.
3. Sales receipt is required as proof of purchase.
4. Our authorized service technicians must install any computer components. Any damages caused by an unauthorized person during installation could void the warranty.
5. Lifetime Computers Inc. does not offer any money back guarantee on any product.
Warranty Replacement & Servicing
1. During the warranty period, if a problem develops, call our free Technical Support, and one of our Technical Support Engineers will ask you to perform a series of tests to determine whether it is a Hardware or Software problem. If found to be hardware related Lifetime Computers Inc. will repair or replace any defective components with new parts, or with serviceable used parts that are equivalent in value and in performance. If the defective component is obsolete Lifetime Computers Inc. will offer an upgraded component with a fair market value credit for the defective unit. All defective parts will become the property of Lifetime Computers Inc..
2. You can help us to provide you faster service by having all of your information ready before calling our technical support engineers. Failure to provide your invoice number could result in the denial of technical support.
3. To request Warranty service, you must contact Lifetime Computers Inc. technical support within the warranty period.
4. Lifetime Computers Inc. does not provide support for products purchased from third party vendors.
5. Lifetime Computers Inc. technical support does not provide software tutoring.
Hardware Problem
1. Customers have the choice of dropping the machine off, or shipping the machine in. Prior to returning product(s) to Lifetime Computers Inc. for warranty service, you should obtain a Return Merchandise Authorization (RMA) number from Lifetime Computers Inc. by calling the Technical Support line. An original invoice will be required as proof of purchase.
2. Customers must ship the product to Lifetime Computers Inc. in the original packaging, prepaid and insured by the customer, with the RMA number clearly identified on the packaging. The product will be returned freight paid by the customer. In the event of product loss or damage during shipping, the customer is responsible for insurance both ways.
3. In the event the customer wishes their machine to be returned with insurance there will be a charge of 3% of insured value included when the product is shipped back. If the customer waives the right for insurance, then they herein accept any responsibility for any product loss or damage during shipping. No shipping charges are refundable.
4. If Lifetime Computers Inc. replaces a product, its warranty term is not extended. The warranty period will be calculated by using the date from the original purchase date on the customers' invoice.
Software Problem
1. Problems related to user installed software is not covered by Lifetime Computers Inc.. Any software loss or corruption is not the responsibility of Lifetime Computers Inc..
2. It is recommended that a complete system backup be performed immediately after your computer has been setup. Downtime due to proper system backup not being performed is not Lifetime Computers Inc. responsibility.
3. Telephone support and technical support for the installation, configuration and using of the preinstalled software is part of our LIFETIME SUPPORT WARRANTY and is for as long as you own this computer. Lifetime Computers Inc. is not responsible for any data loss whatsoever.
Chargeable Service & Rate
1. Non-Warranty coverage Bench Charge - Hourly Labour Rate $50.00 (Maximum charge per incident $200.00).
2. Non Warranty coverage On Site Charge - Hourly Labour Rate $65.00 (Labour and Traveling Charge)
3. Correction of customer installed hardware that was not part of original system purchase.

4. Return of defective parts to manufacturer:

1. On complete Systems and Eurocom Laptops: shipping charges and insurance are the responsibility of the customer after the first year.

2. On all individual hardware components: shipping charges and insurance are the responsibility of the customer.
5. Any added hardware that was not part of factory installed is not covered by this warranty. If the added hardware is found to be causing the problem, these components will be removed, service time will be charged and warranty may be VOID if damage is found.
6. Data backups, saves, transfers etc. are chargeable at our On-The Spot Service desk.
Company Policies and Procedures
1. All computers, parts & components MUST be paid for 100% before leaving our shop. Sorry, NO PO’s or Credit.
2. A deposit is required on all systems and special orders.
3. Prices are subject to change without notice and quotations are only good for the day of issue. We accept cash, cheques (with picture ID and credit card), Debit, Visa & MasterCard.
4. There is a $25 service charge for NSF cheques regardless of the reason.
5. Under the rare circumstance that we do accept a return, it will be for a company credit only.
6. Our service is the best available on the market however “ON DEMAND” service is impossible. We always follow our in shop procedures and priorities.
7. Please do your own backups and data recovery. Under no circumstances (either expressed verbally or otherwise) are we responsible for your data.
8. If you are experiencing difficulty with your computer please remember that we did not personally or intentionally cause the problems you are having. 95% of all problems are caused by the software installed in computers. Please be patient and we will work with you to help solve them in any way we can.
Limitation of Remedy
Lifetime Computers Inc. IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR CONSEQUENTIAL DAMAGES. THIS LIMITATION APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE. THIS LIMITATION CANNOT BE WAIVED. EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, Lifetime Computers Inc. MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED. SERVICE CHARGES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Lifetime Computers Inc. RESERVES THE RIGHT TO MAKE IMPROVEMENTS OR CHANGES TO THIS DOCUMENT AND THE PROCEDURES AND POLICIES MENTIONED HEREIN AT ANY TIME WITHOUT NOTICE OR OBLIGATION.